Hi, I’m Percy! How Can I Help You…(understand me better)?
The frustration and fear of not knowing if enough staff will show up for shifts on any given day is real. An understaffed restaurant is not just disappointing for customers but dangerous for restaurant owners and the survival of our entire industry.
Percy helps restaurants focus their limited staff on the highest value work.
Percy is a SaaS technology platform, aimed at helping the restaurant industry through its biggest crisis ever: Staffing.
Percy is named after the reliable and eager-to-please tank engine from “Thomas and Friends” and is designed to alleviate the restaurant industry’s labor shortages, by creating a dependable and human solution for the ordering/cashier process.
Unlike a kiosk or a pre-ordering app, which removes human jobs entirely, Percy allows for the face-to-face customer experience, that restaurant owners and operators want to provide their guests, by mobilizing a global and eager workforce.
It’s not about replacing people or jobs. It isn’t about lower pay or working conditions. It’s about a labor shortage across the restaurant industry. Most restaurants in North America offer rewarding jobs that pay above minimum wage. But young people, the backbone of retail, are unable to play the flexible role in the workforce today, due to more options and daunting financial pressures.
Percy’s global workforce currently has employees in several countries, including Canada, and will continue to hire qualified talent in any city, state or country, catering to the market’s needs. We pay all team members above their local minimum wage.
Automation is on the march in every industry. Retail platforms like Amazon have taken humans out of the sales process. UberEats and other food delivery services make location irrelevant and reduce customer interactions to pressing options on a phone and supermarket self-checkout scanners have been around for more than 20 years.
Retail is a vital part of our lives. It shapes our neighborhoods and communities. When retail succeeds, customers and communities win, too.
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